Refund and Cancellation Policy
Last Updated: 2013-04-08
Except as provided in this policy, all sales of Terapeak products and services are final and we do not offer refunds.
If you have an annual subscription which has been automatically renewed for another year, you may contact us within 30 days of the renewal date to cancel your subscription and receive a full refund. If you contact us to cancel your annual subscription after this period expires, you will not be eligible for a refund, however, you may continue to use the Terapeak product or service you have subscribed for until the expiry of the then—current term.
Otherwise, in the event you wish to cancel your subscription for a Terapeak product or service, please cancel prior to the renewal of your subscription.
If you require assistance with cancelling, please provide Terapeak Support with 2 business days' advanced notice to carry out your cancellation request.
Promotional rates are only available on the terms specified at sign up and may not be available if you cancel and subsequently re—subscribe for a Terapeak product or service.